Resume

With extensive experience as a consultant in human capital and strategy, I now focus on design and research. As a dedicated strategist, designer, and researcher I aim to integrate my business acumen with my design expertise to craft innovative service and product designs and to enlighten the overall user experience.

Adobe Suite:
Microsoft Office:
Collaboration:
UX/UI:
3D Fabrication:
Digital Design:
Survey Design:
Design Research:

InDesign, Illustrator, Photoshop
PowerPoint, Excel, Word, Visio
Miro, Smartsheet
Figma, Procreate, Canva,
3D Printing, CNC Milling, Laser Cutting, Woodshop, Thermoforming
Rhino3D, Fusion 360, AutoCAD
Qualtrics, Google Forms, Google Analytics, SurveyMonkey
Customer Journey Mapping, Persona Development, Story Boarding, Mood Boarding, Workshop Facilitation, Market Research, Design Research, Agile Methodology, Primary Interviews, Secondary Research, Data Analysis, Product Development, Experience Design, Service Design, Marketing, Branding

EDUCATION

Master of Industrial Design, Pratt Institute
GPA: 3.82/4.00 /// Taconic Fellow /// Scholarship Recipient /// IDSA /// WJA

Brooklyn, NY

Bachelor of Science in Business Administration: Markets, Innovation & Design, Bucknell University
A business degree program with a focus on human-centered design business strategy for marketing, products, and services
GPA: 3.64/4.00 /// Cum Laude /// Dean’s List /// IDSA
Study Abroad: Syracuse University Florence Center; Florence, Italy

Lewisburg, PA

CONTINUING EDUCATION

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Human-Centered Strategy Certificate (Credential ID 77653276), IDEO U
Introductory Jewelry Techniques I, Fashion Institute of Technology (FIT)

Spring 2023
Spring 2023

PROFESSIONAL EXPERIENCE

Bernard James Jewelry
Operations and Production Intern

Brooklyn, NY
September 2024 – Present

Coordinating and collaborating directly with the creative director and Diamond District production facilities to achieve timely jewelry production and delivery while streamlining operations processes like production workflows and tracking systems for the rapidly expanding fine jewelry luxury brand.

Analyze website for UX/UI suggestions; relay potential edits directly to the Creative Director and Brand Director to discuss changes
Overhauled and assigned new product SKUs to all 1000+ product pieces in order to efficiently back-end manage the Shopify site
Deliver and retrieve fine jewelry pieces to and from Diamond District suppliers; analyze pieces for quality control
Communicate with clients, jewelers, and retailers in addition to any other ad hoc project management needs
Assist in category management and merchandising
Oversee the logistics of order management and inventory tracking to ensure orders are processed and delivered in a timely manner
Developed standardized order confirmation template to communicate bulk orders to domestic and oversees wholesale clients
Attained proficient knowledge in metals (gold and silver), diamonds, and other gemstones
Attended and supported photo shoot operations

Sawkill Lumber LLC
Historical Research Assistant

New York, NY
August 2024 – September 2024

Conducting in-depth archival research on a two-person team at the main branch of the New York Public Library. This research will be compiled and featured in a privately published book, which will honor over 80 notable New Yorkers and preserve their legacies.

Conducted secondary research by studying 35mm microfilms of NYC directory books; searched for the names, addresses, and professions of 80+ New Yorkers from the 20th Century by using a microfilm machine
Developed and maintained a comprehensive spreadsheet system to organize and communicate research findings, ensuring accuracy and accessibility for future reference

Pratt Production & Material Lab
Graduate Assistant

Brooklyn, NY
September 2023 – Present

Managing the design and production of branded materials and handling the organization and inventory of lab resources.

Manage, organize, and barcode lab materials (textiles, glass, etc.); leverage expertise to address visitors’ material inquiries

Deloitte Consulting
Customer Strategy & Applied Design Consultant (Innovation with Deloitte’s Doblin division)

New York, NY
July 2023 – August 2023

Oversaw digital content and user research for an app by using feedback to enhance product design and functionality.

UI/UX Team: Led digital copywriting and evaluative research for the product development of an in-house app using Figma
Design Research: Interviewed 15 end-users, conducted usability testing, synthesized qualitative data, and applied user feedback to support the development team in iterating upon a minimum viable product. User feedback helped to improve the design of filter options and landing page navigation

Human Capital Strategy Consultant & Analyst

Led the creation of communications materials and strategic reports for various projects, enhancing stakeholder satisfaction and providing key insights for decision-making. Conducted both qualitative and quantitative research to identify needs and improve data accuracy across different sectors, including higher education, healthcare, and electric vehicles.

Higher Education: Increased stakeholder interaction and engagement of new learning management software by 73% at nationally top-ranked public university by developing over 50 strategic communications (sent via Mailchimp and Drupal) and organizing 2 promotional marketing campaigns
Strategic Communications: Created a 3-year, 7-step strategic plan for a federal health agency to enhance communication and outreach among 4 stakeholder groups involved in the commercialization of science-based R&D products
Industry Research: Performed secondary research and analysis on electric vehicle market trends, policy, infrastructure, and supply chains to support the proposal of a new EV workstream to Deloitte leadership
Healthcare: Identified 4 additional online training portal requirements for nurse-end-users by designing a survey that revealed new insights into training needs
Healthcare: Corrected 20 automated and skewed data visualizations regarding feedback about nurse training and patient care equipment by analyzing the visualizations for accurate data portrayal and storytelling
Communications Lead: Managed the creation of 10 quarterly newsletters and one directory book for the Global Smart Cities & Urban Transformation program, involving over 80 international ambassadors
Strategy & PMO Lead: Designed the Year in Review deck for Bucknell campus recruiting by gathering and synthesizing data from 5 workstream leads, providing key recruitment statistics to leadership to inform the following recruitment cycle

Lewisburg Children’s Museum
Experience Designer, Service Designer, Exhibit Designer

Lewisburg, PA
October 2018 - December 2018

Won 1st place among 7 teams in an interactive exhibit redesign competition by utilizing research methodologies such as ethnographic research, focus groups, and human-centered design to improve experience design interactions and incorporate new educational, environmental, and multi-level design components to the final project.

Interviewed adult-child focus groups about the previous exhibit and gathered points of improvement from the museum director
Conducted ethnographic research and formed qualitative analysis of design opportunities to integrate into the final exhibit redesign; designed a high fidelity prototype for final presentation

AB 2025

New York, NY